Refund policy

30-day change-of-mind return requests

Request a return within 30 days after delivery through your customer account, or email keephandysupport@gmail.com with your order number. For our change-of-mind policy, items should be unused and in their original condition and packaging. These conditions do not limit statutory rights, including the EU right of withdrawal. Change-of-mind return postage to our business in Israel is paid by the buyer. No restocking fee is charged. Contact us before posting for return instructions. Our postal address is on our contact page.

EU right of withdrawal

If your order is delivered in the European Union, you may also exercise your statutory right to withdraw within 14 days after receiving the goods, subject to applicable legal exceptions. Our 30-day request window does not reduce that right. You can submit a withdrawal request through your customer account or by emailing keephandysupport@gmail.com with your order number and a clear statement that you wish to withdraw. We will acknowledge your request. The unused-item and original-packaging conditions in our voluntary change-of-mind policy do not apply where they would restrict your statutory withdrawal right.

Roller: 30-day defect refund — no return shipping

If your Reusable Pet-Hair Roller arrives damaged, defective or incorrect, email keephandysupport@gmail.com within 30 days of delivery with your order number and a description of the problem. Photos or a short video can help us assess the issue. Once the issue is confirmed, we will refund the affected item to your original payment method. You do not need to ship the roller back. Your payment provider may take additional time to post the credit. This does not cover change of mind, accidental damage or misuse, and does not limit rights under applicable law.

Other products: damaged, incorrect or defective items

Contact us with the order number and a description of the problem. Photos can help us assess it. We will arrange a replacement or refund solution at no additional cost to you, including any return postage we require. These terms do not limit rights under applicable law.

Refund timing

For change-of-mind returns, we inspect returned items and communicate the refund decision within 5 business days of receiving them. Approved refunds go to the original payment method; your provider may take additional time to post the credit.

Cancellations

You may request cancellation through your customer account until the order is fulfilled, or email us as soon as possible. See our shipping and returns page for complete terms.