Where we deliver
We deliver to Israel only. Delivery availability and the final shipping charge are confirmed at checkout before payment.
Who ships your order
Keep Handy is an independent shop based in Israel. Your order is packed and shipped directly by our fulfillment partner, typically from a warehouse in China, not from our office. The shipping label and tracking show the actual carrier and origin. Keep Handy handles order updates and customer support.
Shipping cost and timing
Standard shipping to Israel is ₪35. Free standard shipping is available for eligible Israeli orders from ₪250 after discounts. Checkout determines eligibility and the final shipping cost; a fixed estimated USD conversion does not guarantee free shipping. Prices are in USD; checkout shows the available payment options and final amount before payment.
Our order-handling policy allows up to 5 business days before dispatch. This is Keep Handy's operational commitment, not a supplier-guaranteed handling time. Transit times vary by product and route; we do not yet have a verified Israel delivery range covering every product. Email keephandysupport@gmail.com before ordering if delivery by a particular date matters. Arrival dates are not guaranteed. Carrier disruptions, customs checks and holidays can cause delays.
Any taxes or charges collected at checkout are shown before payment. If customs or a carrier assesses a charge that was not collected at checkout, that charge is not included in the product or shipping price.
Tracking
When your order ships, Keep Handy emails a shipping confirmation with a tracking number and order-status link. Tracking can take a few days to show the first carrier scan, and a local carrier may handle final delivery.
Changes, cancellations and delays
You may request cancellation through your customer account until the order is fulfilled, or email keephandysupport@gmail.com as soon as possible to request a change. We cannot guarantee a change after dispatch begins. If we cannot dispatch within the stated processing window, we will contact you with an updated estimate and the option to cancel for a refund. Contact us if tracking stops updating or the parcel has not arrived within the estimate.
30-day change-of-mind return requests
Request a return within 30 days of delivery through your customer account, or email keephandysupport@gmail.com with your order number. For our voluntary change-of-mind policy, items should be unused and in their original condition and packaging. These conditions do not limit statutory rights, including the EU right of withdrawal. For a change-of-mind return, the buyer pays return postage to our business in Israel. We do not charge a restocking fee. Contact us before posting so we can provide the correct instructions.
Damaged, incorrect or defective items
Contact us within 30 days of delivery with the order number and a description of the problem. Photos can help us assess it. We will arrange a replacement or refund solution at no additional cost to you, including any return postage we require. These terms do not limit rights under applicable law.
Refund timing
For change-of-mind returns, we inspect the returned item and communicate the refund decision within 5 business days of receiving it. Approved refunds go to the original payment method; the payment provider may take additional time to post the credit.